Sign Up & My Account:
We require all new customers to register online and open an account. Once registered, you simply sign-in and continue your shopping experience!
Registering your account is quick and easy. Once you have selected the item and quantity you wish to purchase, add them into your shopping cart and proceed to check-out.
We deliver to most international destinations. However, please note that we do not deliver to P.O. Boxes and hotels.
Hong Kong Delivery Charge :
For deliveries within Hong Kong, we use Local Courier Post (provided by Hong Kong Post). In the event that If nobody is at the delivery address at time of delivery, the Hong Kong Post will leave a notice card for you to arrange another delivery.
For orders with values below HK$ 600, there will be a delivery charge of HK$ 50.00. For orders with values higher than HK$ 600.00, there will be no delivery charge.
International Delivery Charge:
For deliveries outside Hong Kong, we use Speedpost (provided by Hong Kong Post). The delivery charge will depend on the total weight of the shipment.
Gianna products are sold in Hong Kong dollars (on a delivery duty unpaid basis.). Recipients may have to pay import duty or other taxes prior to or on delivery.
Delivery time :
For deliveries within Hong Kong, in stock items should arrive within 8 working days after receipt of payment.
For overseas deliveries, in stock items should arrive within 14 to 20 working days after receipt of payment.
These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery time may vary, particularly during the Christmas, New Year, Chinese New Year and Easter holidays.
In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it becomes available. There will only be one delivery charge per order.
A Dispatch Notification email will be sent to you after your order has been dispatched.